These Terms and Conditions apply to the provision of removal and related services by Removal Companies Greenwich to customers within Greenwich and surrounding areas. By placing a booking, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
In these Terms and Conditions, the following definitions apply:
Company means Removal Companies Greenwich, the provider of the removal services.
Customer means the person, firm, or organisation requesting the services of the Company.
Services means any removal, packing, loading, unloading, transportation, storage, or associated services provided by the Company.
Agreement means the contract between the Company and the Customer incorporating these Terms and Conditions.
Premises means the collection address and the delivery address where the Services are to be carried out.
Goods means the items to be moved, packed, stored or otherwise handled by the Company.
The Company provides domestic and commercial removal services, including loading, transportation and unloading of Goods, and may also provide optional services such as packing, unpacking, furniture disassembly and reassembly, and short-term storage.
The specific Services to be provided, together with any agreed dates, times, and charges, will be set out in a written quotation or confirmation provided by the Company to the Customer.
3.1 A booking request may be made by the Customer in writing or by other agreed means. All bookings are subject to acceptance by the Company.
3.2 The Company will normally provide a quotation based on information supplied by the Customer, such as the addresses involved, access conditions, list of Goods or property size, and any special requirements such as packing services or storage.
3.3 The quotation will set out the estimated price, the nature of the Services, any specific assumptions or exclusions, and any deposit or pre-payment requirements.
3.4 A binding Agreement is formed only when the Customer accepts the quotation and the Company confirms the booking. Confirmation may be provided in writing or by other agreed means.
3.5 The Customer must ensure that all information provided during the booking process is accurate and complete. The Company reserves the right to amend the quotation or charge additional fees if the information supplied is incomplete, inaccurate, or changes materially before or during performance of the Services.
4.1 Unless otherwise stated in writing, quotations are based on normal access conditions, reasonable parking availability close to the Premises, and the assumption that the work can be carried out in one continuous operation during normal working hours.
4.2 Quotations are normally valid for a limited period stated by the Company. Once this period has expired, the Company may issue a new quotation.
4.3 The quoted price may be adjusted if:
a. The work is not carried out within the specified validity period and costs to the Company have increased.
b. There are additional Goods, services or tasks that were not included in the original quotation.
c. Access at either Premises is significantly more difficult than advised, including but not limited to long carrying distances, restricted staircases, lack of suitable parking, lifts out of service, or any similar factor causing increased labour or time.
d. The move date or time is changed at the Customer's request and the new date or time affects the Company’s costs.
4.4 All prices are subject to applicable taxes, which will be charged in accordance with UK law where relevant.
5.1 The Company may require a deposit or full pre-payment prior to carrying out the Services. Any such requirement will be stated in the quotation or booking confirmation.
5.2 Unless otherwise agreed, payment of any balance is due immediately on completion of the Services on the day of the move.
5.3 Payment shall be made by any method accepted by the Company and communicated to the Customer in advance. The Company is not obliged to accept cheques or other specific payment methods unless previously agreed.
5.4 If the Customer fails to make any payment when due, the Company may:
a. Refuse to start or continue the Services.
b. Retain possession of any Goods until the outstanding amounts are paid in full.
c. Charge interest on overdue sums at a reasonable rate consistent with applicable UK law, from the due date until payment is received in full.
5.5 Where storage services are provided, payment terms for ongoing storage will be notified separately. The Company may exercise a lien over stored Goods and may dispose of Goods in accordance with applicable law if storage charges remain unpaid.
6.1 The Customer may cancel or postpone the Services by giving notice to the Company. The applicable charges will depend on when such notice is received.
6.2 Unless otherwise specified in writing, the following cancellation or postponement charges may apply:
a. More than 7 days before the scheduled service date: no cancellation charge, although any non-refundable third-party costs may still be payable.
b. Between 3 and 7 days before the scheduled service date: up to 50 percent of the agreed service charge.
c. Less than 3 days before the scheduled service date or on the day of the move: up to 100 percent of the agreed service charge.
6.3 All cancellation and postponement charges are at the reasonable discretion of the Company, taking into account the notice period and whether the Company is able to reallocate the booking.
6.4 If the Company must cancel or significantly postpone the Services due to circumstances within its reasonable control, the Customer will be entitled to a refund of any pre-payments for Services not yet performed, but the Company will not be liable for any consequential loss.
6.5 If the Company is prevented from carrying out the Services due to events beyond its reasonable control, including but not limited to severe weather, road closures, industrial action, accidents, or public emergencies, it may suspend or cancel the Services without liability except to refund any sums paid for Services not provided.
7.1 The Customer is responsible for:
a. Ensuring that the Company has suitable access to the Premises, including adequate parking and clear routes to and from the property.
b. Obtaining any necessary parking permits, permissions, or authorisations required for the Company’s vehicles to park and operate lawfully.
c. Ensuring that all Goods to be moved are properly identified and are ready for collection at the agreed time, unless packing services have been arranged.
d. Disconnecting and securing any appliances, unless specific arrangements for this work have been made with the Company.
e. Safeguarding any important documents, jewellery, money, or other small valuables by transporting them personally, as the Company encourages Customers not to include such items in the Goods.
7.2 The Customer must not include in the Goods any items that are hazardous, illegal, perishable, or otherwise unsuitable for transport, including but not limited to flammable materials, explosives, toxic substances, or live animals.
7.3 If the Customer breaches any of the responsibilities in this section and such breach causes loss, damage or delay, the Company may charge reasonable additional fees and will not be held liable for resulting loss or damage.
8.1 The Company operates in accordance with UK waste and environmental regulations. The Company is not a general waste disposal operator unless this is expressly stated in the quotation.
8.2 The Customer must not present general household rubbish, construction waste, or hazardous waste as part of the Goods unless a specific waste removal service has been separately agreed.
8.3 Where the Company agrees to remove and dispose of unwanted items, this will be carried out in accordance with relevant UK waste carrier and disposal regulations. Additional charges may apply based on volume, weight, type of material, and disposal fees.
8.4 The Company reserves the right to refuse to transport or dispose of any items that it reasonably considers to be hazardous, unlawful, or unsuitable for removal or disposal.
8.5 The Customer remains responsible for any fines, penalties, or costs arising from incorrect disclosure of waste items or from presenting prohibited items for removal.
9.1 The Company will exercise reasonable skill and care in providing the Services. Its liability for loss of or damage to Goods will be limited as set out in this section, unless otherwise agreed in writing or required by law.
9.2 The Company will not be liable for:
a. Loss or damage arising from the inherent nature or defect of the Goods, including but not limited to fragile or unstable items, assembled flat-pack furniture, or pre-existing wear and tear.
b. Loss or damage where the Goods have been packed by the Customer or a third party, unless the Customer proves that the loss or damage was caused by the Company’s negligence.
c. Losses caused by circumstances beyond the Company’s reasonable control, such as weather conditions, traffic delays, or third-party acts.
d. Indirect or consequential losses, including loss of profit, loss of use, or emotional distress.
9.3 The Company’s liability for any single item or for the entire consignment may be limited to a fixed sum per item or per consignment, or to the value declared by the Customer, whichever is lower, subject to applicable law. Specific limits will be notified by the Company if applicable.
9.4 The Customer is encouraged to arrange appropriate insurance cover for valuable or irreplaceable items. Where the Company offers extended liability or insurance options, these will be detailed separately and may be subject to additional charges and conditions.
9.5 The Company will not be liable for loss or damage to:
a. Items of special value such as jewellery, watches, precious metals, currency, deeds, or securities, unless specifically declared and agreed in writing prior to the move.
b. Electrical or mechanical derangement of appliances or equipment unless there is clear evidence of external impact caused by the Company’s negligence.
9.6 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, or for any other matter that cannot lawfully be excluded or limited under UK law.
10.1 The Customer must inspect the Goods and the Premises as soon as reasonably practicable after completion of the Services.
10.2 Any apparent loss or damage must be reported to the Company as soon as possible and in any event within a reasonable period after the move, providing full details and supporting evidence where available.
10.3 The Company will review all claims and complaints in good faith and may request additional information or evidence in order to assess the matter properly.
10.4 Failure to notify the Company of any issue within a reasonable period may affect the Company’s ability to investigate and may reduce or extinguish any liability to the extent permitted by law.
11.1 The Customer is responsible for ensuring that suitable parking is available for the Company’s vehicles at both collection and delivery locations, and for obtaining any necessary permits or approvals.
11.2 If the Company incurs parking charges or fines as a direct result of carrying out the Services, and these costs arise due to the Customer’s failure to secure appropriate parking, the Customer may be required to reimburse these costs.
11.3 If there are delays caused by access problems, waiting for keys, unfinished packing by the Customer, or other circumstances beyond the Company’s control, the Company may charge reasonable additional fees for waiting time or extra labour.
12.1 The Company may use subcontractors or agents to perform all or part of the Services. The Company will remain responsible for the performance of such subcontracted services in accordance with these Terms and Conditions.
12.2 The Customer agrees that these Terms and Conditions shall apply to any Services performed by subcontractors engaged by the Company.
13.1 The Company will collect and process personal data relating to the Customer only to the extent necessary for the performance of the Services, administration of the Agreement, and compliance with legal obligations.
13.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable measures to safeguard personal information from unauthorised access, disclosure, or loss.
14.1 These Terms and Conditions and any Agreement between the Company and the Customer shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes or claims arising out of or in connection with these Terms and Conditions or the Services, whether contractual or non-contractual.
15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
15.2 The failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
15.3 No person other than the Company and the Customer shall have any rights to enforce any term of this Agreement, whether under the Contracts Rights of Third Parties Act 1999 or otherwise.
15.4 These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire Agreement between the Company and the Customer in relation to the Services and supersede any previous understandings or arrangements.
15.5 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated terms will not affect existing confirmed bookings unless the changes are required by law.
While there are many removal companies Greenwich, there is not one that offers highest level of service at an affordable price like ours.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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