This Privacy Policy explains how Removal Companies Greenwich collects, uses, stores, shares, and protects personal data relating to customers and prospective customers within the Greenwich area. It also describes your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Removal Companies Greenwich customers and users of our services in the Greenwich area.
Removal Companies Greenwich provides removals and related services to residential and commercial customers. In the course of providing these services we act as a data controller, which means we determine the purposes and means of processing the personal data that you provide to us.
This Privacy Policy applies to all personal data processed in connection with enquiries, bookings, quotations, service delivery, feedback, and marketing to customers and prospective customers in the Greenwich area.
We may collect and process the following categories of personal data when you contact us, request a quote, use our services, or interact with us in any other way:
Identification and contact details: name, title, postal address, property addresses for collection and delivery, email address, and any other contact details you choose to provide.
Service and booking information: details of your enquiry, inventory lists, preferred dates and times, access information for properties, parking or building restrictions, and any special instructions relevant to your move.
Contract and transaction information: quotations provided, accepted services, service history, invoices, amounts paid, payment status, and references to payment methods or transaction identifiers. Note that we do not store full payment card details; these are processed by our chosen payment processor.
Communication records: records of emails, messages, and telephone conversations where relevant to your enquiry or our services, including any complaints, feedback, or reviews you provide.
Technical and usage information: limited technical information generated when you visit our website, such as IP address, device and browser information, and basic usage data, collected through cookies or similar technologies where applicable and lawful.
Special category data: we do not intentionally collect special category data, such as health information, except where you choose to share details about accessibility requirements or similar needs directly related to your move. Where such information is provided, we will handle it with extra care and only use it for the relevant purpose.
We only process your personal data where we have a lawful basis under the UK GDPR. Depending on the activity, we rely on the following lawful bases:
Contract: we process your personal data when it is necessary to enter into or perform a contract with you, for example to provide quotations, schedule and carry out removals, manage bookings, and administer your account.
Legal obligation: we process certain data to comply with legal and regulatory obligations, such as tax, accounting, and record-keeping requirements.
Legitimate interests: we may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, responding to enquiries, preventing fraud, ensuring security, and keeping internal records of work undertaken.
Consent: in some cases, we may rely on your consent, for example for sending certain marketing communications or for the storage of non-essential cookies. Where processing is based on consent, you may withdraw your consent at any time.
We use the personal data we collect for the following purposes:
To respond to enquiries and provide quotations for removal and related services.
To manage bookings, plan and deliver removal services, and provide any associated services that you request.
To issue invoices, process payments via our payment processors, and maintain financial and accounting records.
To communicate with you about your booking, including confirmations, updates, and any changes to our services or terms.
To handle complaints, resolve disputes, and collect feedback to improve our services.
To manage our business operations, including internal administration, quality control, and training.
To comply with legal, regulatory, and law enforcement requirements.
To send you information about our services that may be of interest to you, where we are permitted by law to do so or where you have given your consent.
We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and where permitted by law. These third parties act either as data processors on our behalf or, in some cases, as independent controllers.
Categories of recipients may include:
Service providers and contractors who assist us in delivering our services, such as removal crews, storage providers, and specialist transport services.
Payment processors and financial service providers that process payments and help us manage financial transactions.
IT and communications providers that supply hosting, data storage, email, and other digital services.
Professional advisers, such as accountants or legal advisers, where necessary for business or legal reasons.
Public authorities and law enforcement agencies where we are required to disclose data by law or to protect our rights, property, or safety or that of our customers and staff.
Where we use data processors, we ensure that appropriate contracts are in place requiring them to process personal data only on our documented instructions, to keep it secure, and to comply with applicable data protection laws.
Where personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that adequate safeguards are in place, such as the use of standard contractual clauses or other measures recognised under the UK GDPR as providing an appropriate level of protection.
We retain personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.
The specific retention period will depend on the nature of the data and our legal obligations, but in general:
Enquiry and quotation records are kept for a period that allows us to manage follow up enquiries and potential repeat business.
Contract and service records, including invoices and related correspondence, are typically retained for a number of years to meet tax and accounting obligations and to handle any potential claims.
Marketing data is kept for as long as you remain subscribed or until you object or withdraw your consent, whichever applies.
Where personal data is no longer required, we will securely delete or anonymise it.
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. Measures may include access controls, encryption where appropriate, staff training, and regular review of security practices. While we take reasonable steps to safeguard your personal data, no system can be guaranteed to be completely secure.
Under the UK GDPR, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these rights include:
Right of access: you can request confirmation that we process your personal data and obtain a copy of that data, together with certain information about how we process it.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.
Right to restriction of processing: you can ask us to restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
Right to object: you can object to processing based on our legitimate interests, including profiling, and you can always object to direct marketing.
Right to data portability: in some cases, you can request that we provide your personal data in a structured, commonly used, machine-readable format, or transfer it to another controller where technically feasible.
Right to withdraw consent: where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before your withdrawal.
You also have the right to lodge a complaint with the UK supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns.
Our services are not directed at children, and we do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected personal data from a child, we will take steps to delete it as soon as reasonably practicable.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be effective from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
This Privacy Policy applies to all Removal Companies Greenwich customers and prospective customers in the Greenwich area and was prepared to comply with the UK GDPR and related data protection laws.
While there are many removal companies Greenwich, there is not one that offers highest level of service at an affordable price like ours.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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